We will accept, for return or exchange, items that are in new condition, unaltered and free of damage by the customer. Items must be returned unused (except testing) and with their original labels intact. For a full refund or exchange, contact us within 21 days from the receipt of the original order and we can discuss how to proceed. Return postage is to be paid by the customer. If the return is due to a mistake on our part, the return postage will be refunded.